Privacy Policy
Trademarks, Copyrights and Restrictions
All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned and controlled by The Cookie Garden, its related companies or by other parties that have licensed their material to The Cookie Garden. Material on thecookiegarden.com.au or any Web site owned, operated, licensed or controlled by The Cookie Garden is solely for your personal, non-commercial use. Such material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of The Cookie Garden. Use of the materials on any other Web site or networked computer environment, or use of the materials for any purpose other than personal, non-commercial use is a violation of The Cookie Garden copyrights, trademarks and other proprietary rights, and is prohibited.
Collection and Use of Information
The Cookie Garden collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address, contact phone numbers and credit card number. The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.
Disclosure of Information
The Cookie Garden will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will The Cookie Garden sell or receive payments or services for disclosing customer's personal information to any partner or external company.
Cookies
A 'cookie' keeps track of the information you provide such as the products in your shopping cart. The Cookie Garden use cookies to let us know that you are a prior customer and to provide certain features such as member options. We do not store any personal or financial information about you using cookies. The majority of web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. You will need to modify your current settings for 'cookies' in the Options menu of your browser, in order to view this site. (You may need to contact your system administrator if you are on a network).
Internet Explorer Users
1. In an IE browser window, select Tools - Internet Options
2. Select the Security tab.
3. Select the Internet zone.
4. Move the slider to select the Medium security level.
5. Click the OK button.
Netscape Users
1. Choose Edit and Preferences.
2. Click the Advanced menu option in the left column and select Scripts & Plugins.
Make sure that Navigator is checked to enable JavaScript for Web pages.
3. Click the Privacy & Security menu option in the left column and click Cookies.
Make sure that one of the three Enable options for cookies is checked.
Opera
1. Choose File, then Preferences.
2. Click the Privacy menu option in the leftmost column.
3. Make sure Enable Cookies is checked.
4. If you want to specify which sites, choose an option from the drop-down menu.
5. You can specify specific servers by clicking Edit server filters.
6. Click the Multimedia menu option in the leftmost column.
7. Make sure Enable JavaScript is checked.
8. Click Apply, then OK.
Mozilla
1. Choose Edit and Preferences.
2. Click the plus sign (+) next to the Advanced menu option in the left column and select Scripts & Plugins.
3. Make sure that Navigator is checked to enable JavaScript.
4. Click the plus sign (+) next to the Privacy & Security menu option in the left column and click Cookies.
5. Make sure that one of the three Enable options for cookies is checked.
6. Click OK.
If you are still having problems please consult your administrator or contact us via email.
Offline Payment
If you are still uncomfortable purchasing online at thecookiegarden.com.au, you are more than welcome to phone our experienced sales team between 9am and 5pm (EST) from within Australia on (07) 3847 8262 or internationally on +61 7 3847 8262 to arrange delivery.
It is worth remembering, however, that paying online is very secure and will be the most convenient way for you to buy from thecookiegarden.com.au.
Three-digit validation code
When you order from The Cookie Garden, you will be asked for your credit card number and expiry date. You will also be asked for a three digit validation code. The validation code is a three-digit number on the back of the card. The code is a new feature, that provides merchants with an 'extra' layer of verification, especially when you use your card to make purchases on the internet, over the phone or via mail order.
The code is unique
The three-digit validation code is unique to your card. It is not embossed, like your card number, or electronically saved in your card's magnetic strip, so it's very difficult for fraudsters to get the number electronically or from a card imprint. When you provide the validation code to a merchant via the internet, over the phone or on a money order, the merchant has additional proof that you have the card in your possession when the transaction is made.
Where is the code?
The code is printed on the signature panel on the back of your card. The full number is quite long but you only need to provide the last three digits when requested.
Anonymity
The Cookie Garden customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. The Cookie Garden will not disclose the sender information to the recipient unless specifically requested to do so by the customer.
Privacy in email
In email communications, there has always been, and always should be, an expectation of privacy between the sender and the intended recipients of a message. Privacy is compromised, however, if personal information or private email content is shared with parties other than the sender and intended recipients without their consent. The Cookie Garden does not share or reveal email content or personal information with third parties. Email messages remain strictly between the sender and intended recipients.
Unsubscribing from The Cookie Garden e-specials
The Cookie Garden customers can elect to receive the The Cookie Garden e-specials by joining as a Cookie Garden member and opting to receive our plain text or HTML email. At any stage, should you wish to stop receiving any of these promotional emails, simply click on the "Unsubscribe" link at the bottom of the email, or login into the members area and tick the Newsletter option as "None". If you have any concerns, please contact us
Security
thecookiegarden.com.au is secured using a RapidSSL Digital Certificate. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication, they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.
You will know you are in a secure environment when ordering on thecookiegarden.com.au. Firstly, the appearance of a security notice when you enter a secure page (depending on browser security settings). Also, a secure icon will appear on your browser. For Microsoft Internet Explorer, a lock icon and Netscape it is a key icon.
A Secure site can also be identified by the address. For example, when you go to the thecookiegarden.com.au order page you will notice that the address starts with 'https://', while most pages begin with 'http://'. Digital Certificates (Secure Sockets Layer) is used by major reputable e-commerce sites throughout Australia and the world. The industry standard for encryption technology, SSL is compatible with Internet Explorer, Netscape and most other browsers. For more information on SSL digital certificates please visit www.rapidssl.com or contact us via email.
Browsers
The Cookie Garden website supports Netscape Navigator 6.0 and above* and Microsoft Internet Explorer 5.0 and above. Other browsers may also be compatible. Using a browser prior to the above may give rise to errors or other problems. Disabling features such as javascript, cookies and pop ups may also effect site functionality. The site is best viewed with Internet Explorer 6.0 or Netscape Navigator 7.0. Visit microsoft.com or netscape.com to obtain information about downloading the latest versions of their browsers.
Trouble Shooting
If you are having difficulties accessing the site or parts of the site check that:
· Your cookies and javascript are enabled
· Your cache is cleared
· You haven't bookmarked secure pages
· You have refreshed the page
If you are still experiencing difficulties send an e-mail to our web support area, providing as many details as possible to ensure a prompt and accurate response.
